Support

FAQ (Frequently Asked Questions)





General questions

Click on the links below to download the PDF:

While our previous consumer oriented SCNC series cameras were sold through many outlets, the latest HTNC series of commercial grade cameras are being sold through selected value-added resellers (VARs) who have a track record of excellent service to the businesses that they serve. Please contact us for referral to a qualified reseller or installer near you.

All hardware is covered by a one year limited warranty if purchased online directly from Sharx Security or from authorized resellers. All HTNC5xxx and HTNC6xxx series cameras are covered for 2 additional years for a total 3 years limited warranty coverage if sold and installed by authorized resellers according to Sharx Security guidelines, please inquire. While no electronics manufacturer's warranty covers damage due to vandalism, lightning strikes, power surges, or improper installation, be sure to contact us with details if you encounter any problems and one of our customer service representatives will advise on the next step.

Yes please click on "Demos" at the top of the page and scroll down to the camera model you're intested in. If you have good internet bandwidth and would like to connect to a live camera please contact us and we can give you the link and login info to one of our demo cameras.
Support questions

Look up the exact model name of your camera.

With a PC or Mac (not phone or tablet) click on the link for your camera to start the download.

Save the file to your computer's desktop or downloads folder... do not open it!

Follow instructions in "How do I update firmware" for your camera or NVR model.


Firmware upgrades on our newer HTNC series cameras is easier. On the SCNC series you need to follow these instructions carefully:

  1. Double check that you downloaded the file for your specific camera model. The wrong file can damage your camera.
  2. If you have multiple cameras be sure to upgrade only 1 camera at a time.
  3. Close any windows currently streaming video.
    In "Settings", click on "System" at the top, then scroll to the bottom to see IP addresses of any current viewers. Make sure there aren't any.
  4. Uncheck all tasks in the camera's task management menu.
  5. Set the following options in the camera's stream setup menu:
    • Primary stream: 15 fps, 1024K bit rate
    • Secondary stream: 10 fps, 256K bit rate
    • Mobile stream: 5 fps
  6. Use the "reboot" link at the top right of the settings screen to restart the camera prior to proceeding.
  7. After the reboot go to "Tools", "Firmware Upgrade", "Continue" and select the firmware file you downloaded.
  8. ***IMPORTANT***The upgrade starts as soon as you click the "Upgrade" button, even if there's no immediate indication.
    DO NOT CLICK ON THE UPGRADE BUTTON MORE THAN ONCE in any 10 minute period.
    9. Please be patient, it takes about 5 minutes. Do not restart it, do not click on the back button or anything else at all.
    Simply do nothing or walk away for the next 5 minutes while the upgrade is in progress. Any interruption of the upgrade can cause damage.
  9. At the end of the firmware update it will ask you to reboot, then it counts down 45 seconds
  10. If it doesn't reconnect automatically after 60 more seconds, please power the camera down and then power it back up.

After you download the file, there are 3 ways to update Sharx HTNC series cameras:

  • Update all cameras on your network in a single step with SmartManager (see software section below)
  • Go to the camera's "System" menu, then "Maintenance", then select the file you downloaded and click "Upgrade"
  • Install Titanium V2 for PC or Mac, select a camera in the Titanium setup menu, then select the "F/W Upgrade"
Either way, once the upgrade process has started, do not interrupt anything. Wait for the camera to let you know it's done.

After you download the file, there are 3 ways to update Sharx HTNR series NVRs:

  • Update all NVRs on your network in a single step with SmartManager for PC (see software section below)
  • Install Titanium V2 for PC or Mac, select an NVR in the Titanium setup menu, then select the "F/W Upgrade"
  • Or you can use a USB drive and the NVR's attached monitor and mouse without any network connection as follows:

    1. Copy the firmware file to a standard USB drive.
    2. Attach the USB drive to the NVR's USB3 port in the back.
    3. Log in to the NVR with the attached mouse and monitor, then select the file in the firmware upgrade menu.
Either way, once the upgrade process has started, do not interrupt anything. Wait for the NVR to let you know it's done.


This message is displayed by Chrome or Edge if Flash is not enabled for the SCNC series camera's IP address.

Try clicking on the i in the circle that is next to the camera's IP address in your browser's address bar. Then use your browser's menu to enable Flash for this specific IP address.

If you tried that and still encounter the error message please double check that your SCNC series camera's firmware is at version 6.39 or later. As described above, to update firmware you would first download the file for your specific camera model to your computer's desktop. Once you have the correct file on your computer's desktop you would then follow the above instructions to apply this update to your camera.

Or you can use Internet Explorer which works with all recent firmware versions and all recent versions of Windows. On Windows 10 you can run Internet Explorer as follows: use the right mouse button to click on the Windows start icon at the bottom left, then select Run and type the following word into search field: iexplore


If you know the exact spelling of your previous Wifi network name and password you can ask your internet provider to assist with setting up your new router just like the previous one, so that the Wifi information in your new router matches what you previously set up for the cameras.

If you don't know what Wifi name and password the cameras were set up with then it would be like trying to connect to someone else's cameras and this isn't supposed to work. In this case you can use a temporary wired network connection to set up the camera with your new network.

Wifi wireless setup of SCNC series cameras is described in the camera user guide, downloadable from the links shown above.
Modem, router, and other accessory recommendations

We recommend using a separate, non-routing modem such as Arris/Touchstone SB6190 and standard router such as the following:

  • Netgear R series
  • Asus
  • Dlink
  • Apple
  • LinkSys

We advise against using mesh routers such as Velop, Eero, Orbi, or Google Home. While these might help to bring wireless coverage to distant corners of a large home, the performance of these routers for live video degrades severely with the number of "hops" through their mesh satellite units.


In general cable internet or FIOS is much more suitable for HD camera monitoring compared with DSL.
If you're stuck with DSL, we recommend that you keep whatever modem/router combination gateway is provided by your internet provider, but add an industry standard router such as any from the above list.
Then you'd disable the wireless function on your ISP's router and you'd enable the so-called "DMZ" / "default server" function on the ISP's router for your own router's IP address.
This way your own router takes over all the routing functions and your ISP's router is used only for its modem function.


If you don't have cable modem, FIOS, or DSL and are looking for a wireless internet alternative, we only recommend cellular 4G/LTE internet with a Cradlepoint mobile router.

We are currently evalutating several models and will have a more specific recommendation soon.